The Vice President of Customer Success is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization. This role is central to how MagicSchool delivers value to customers, ensuring that every engagement drives measurable outcomes, expansion opportunities, and long-term loyalty.
Manage the customer life cycle for our largest customers, being responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of customers to internal teams, partnering to drive best-in-class customer experiences.
As Vanta’s Customer Success Manager, Enterprise, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. You will combine your customer-centric approach with expertise in Vanta's products and security best practices, contributing to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.
The Customer Success Specialist drives exceptional client experiences from onboarding to renewal serving as the primary point of contact for clients. They coordinate logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and engaged in this fully remote role.
As a Retailer Success Specialist, you will be the primary point of contact for HYER’s wholesale partners, responsible for handling retailer inquiries via phone and email with professionalism and care. You'll educate partners on the B2B platform and ensure retailers have a smooth end-to-end experience. This role blends customer success, operations, and light financial coordination.
The Client Success Manager (CSM) will proactively engage clients and serve as a trusted advisor, leading to retention and strong product adoption, supporting clients in attaining their objectives using Aspire solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty, taking a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption and expansion of services.
Play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Contribute to delivering accessible, high-quality care!
Seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients. You will maximize retention and satisfaction, lead onboarding, and drive revenue growth through strategic upsell and cross-sell initiatives.
Own the customer relationship and ensure a successful deployment of Samsara's solution. Work cross-functionally alongside Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast-growing company. Requires customer-facing communication skills, the ability to quickly understand a customer's business, and comfort in explaining technology products.