Own Customer Success and Support end-to-end: team structure, staffing, and comp plans.
Design customer-tiering and coverage models to scale 2,100+ accounts.
Partner with Sales, Product, and Engineering to drive retention and expansion.
GC AI is the legal intelligence platform built for in-house legal teams and companies. With 2,100+ customers, an 80 NPS, and a culture of ownership and customer obsession, the company is scaling rapidly.
Drive post-sale success for a portfolio of advertising customers, ensuring clear goals, risk management, and renewal readiness.
Advise on audience strategy, campaign optimization, and performance measurement to deliver measurable business outcomes.
Collaborate cross-functionally with internal teams to drive adoption, identify expansion opportunities, and evolve customer success playbooks.
6sense provides an industry-leading technology platform that helps companies multiply growth, retention, and efficiency. With a culture centered on values like teamwork and curiosity, the company employs passionate individuals dedicated to customer success.
Act as primary point of contact and strategic advisor for 20-40 consumer brands.
Own onboarding end-to-end and deliver first live wins within two weeks.
Track account health and churn risk weekly and surface risks early.
Nudge is an agentic commerce platform that helps consumer brands win discovery in AI platforms and convert shopper intent into revenue. Launched earlier this year, it is a small, fast-growing startup backed by major investors including s16, Antler, and founders of Datadog, Miro, and Postman.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Understand and document client goals, KPIs, and business outcomes in collaboration with sales.
Create and maintain success plans to track progress against client goals and provide strategic guidance.
Partner with Campaign Operations to ensure client campaigns are run successfully, accurately, and on time.
Madison Logic uses data-driven insights to help B2B marketers align decision-makers and accelerate growth. The global team values accountability, teamwork, respect, integrity, and innovation.
Own the post-onboarding customer relationship, guiding customers toward long-term success with the Boulevard platform.
Run structured check-ins, business reviews, and account planning for a Mid-Market book of business.
Identify opportunities to boost product adoption and drive upsell/cross-sell within your book.
Boulevard provides a client experience platform for appointment-based, self-care businesses. Our team values curiosity, experimentation, and diversity, and we believe in equal opportunity for all.
Drive customer onboarding, training, and adoption for SaaS platforms Kanga and Education Modified.
Act as a strategic advisor to develop success plans and KPIs that maximize platform effectiveness and retention.
Partner with Implementation, Sales, and Analytics to measure customer health and ensure measurable outcomes.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, Presence is a remote-first company that values collaboration, cameras-on engagement, and meaningful connections.
Manage government accounts in the public sector, driving customer satisfaction and retention.
Serve as trusted advisor for onboarding, adoption, renewals, and growth initiatives.
Collaborate with sales and customer experience teams to identify upsell opportunities and mitigate churn.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that turn property uncertainty into decisive action for planning, building, insurance, and government. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Serve as the primary post-sales point of contact for MEA customers, driving onboarding, adoption, and measurable outcomes.
Conduct regular business reviews to assess value realization, identify expansion opportunities, and manage renewals.
Act as the voice of the customer internally, collaborate with Sales and Support, and travel up to 30% across the region.
We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.